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Below
is as list of items, which may concern our customers.
Please select from one of the following:
1. General
Sizing Information
2. Frye
Boots Privacy Policy
3. Returns
Policy
4. Sales
Tax Policy
5. Shipping
Policy (includes shipping costs and delivery time
expectations)
6. Credit/Debit
Card Policy
7. Online
Technical Support
8. Design
& Development of the Frye Boots website
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General Sizing Information
A small amount of heel slippage is normal with new boots. It will gradually decrease as you wear them.
Many people have one foot that is slightly larger than the other.
If your foot is between sizes, we recommend you order down a size.
If no wide is available, you may need to order half size up.
When you receive your boots, try them on in the afternoon, as feet tend to be largest this time of day.
Try your boots indoors on carpeted surfaces and wear the socks or tights you would normally wear. Make sure you can wiggle your toes.
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Frye
Boots Privacy Policy
We at the The Frye Company value your privacy. We do
not share or sell your information to third parties.
Our Internet store allows you to buy Frye products, enter
occasional contests, receive special discounts, fill
out surveys, and receive newsletters, e-mails and other
promotional information from us. We use the information
that we collect about you exclusively to fulfill your
product and service purchases and to create a more personalized
online experience. This policy may change from time to
time. All changes will be posted on this website as indicated
in Section 9 below.
PRIMARY NOTE:
The Frye Company is a division of the Jimlar Corporation
(“Jimlar”). Only Jimlar and Jimlar’s
divisions (American Eagle, RJ Colt, Frye, Coach Footwear)
will collect, maintain, or use your information. Except
for the purpose of credit/debit card processing, your
information is not shared with third parties.
Questions regarding this policy should be directed to
privacy@jimlar.com or by sending a letter to the following
address:
The Frye Company
160 Great Neck Road
Great Neck, NY 11021
Attn: Privacy Compliance Officer
This Privacy Policy will explain the following regarding
use of our website, fryeboots.com:
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| 1. |
What
information does fryeboots.com collect from you
and for what purpose?
In order to better provide you with numerous products
and services, fryeboots.com collects two types
of information about its visitors: personally identifiable
information and non-personally identifiable information.
Our primary goal in collecting information from
you is to provide you with a smooth and customized
experience while using our site.
In order to most efficiently serve you, credit
card transactions and order fulfillment are handled
by established third party banking, processing
agents, and distribution institutions. They receive
the information needed to verify and authorize
your credit card or other payment information and
to process and ship your order.
Personally Identifiable Information
This refers to information that lets us know the
specifics of who you are. Personal information
is requested when you order a product or service,
enter contests or sweepstakes, fill out surveys,
and send us feedback. For example, this information
might include your name, billing address, shipping
address, telephone number, e-mail address, credit/debit
card or other payment information, and product
details. With this information, fryeboots.com can
fill your orders and better provide you with personalized
services.
Non-Personally Identifiable Information
This refers to information that does not by itself
identify a specific individual. We gather certain
information about you based upon where you shop
on our site in several ways. This information
is compiled and analyzed on both a personal and
an
aggregated basis. For example, this information
may include the Web site's Uniform Resource Locator
("URL") that you just came from, which
URL you next go to, what browser you are using,
and your Internet Protocol ("IP") address.
A URL is the global address of documents and other
resources on the World Wide Web. An IP address
is an identifier for a computer or device on a
Transmission Control Protocol/Internet Protocol
("TCP/IP") network, such as the World
Wide Web. Networks like the Web use the TCP/IP
protocol to route information based on the IP
address of the destination. In other words, an
IP address
is a number that is automatically assigned to
your computer whenever you are surfing the web,
allowing
web servers to locate and identify your computer.
Computers require IP addresses in order for users
to communicate on the Internet, browse and shop.
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| 2. |
Where
does fryeboots.com collect information about you?
fryeboots.com gathers information in the following
ways:
Shopping
fryeboots.com collects information from visitors
to its site regarding the URLs they came from,
domain types (e.g., .com or .org), their IP addresses,
the date and time of their visit or order, the
number of visits and orders, the number of visits
per browsing session, the operating system and
browser type used to come to the site, the country,
state and telephone area code where their servers
are located, the pages and page titles of its site
that visitors viewed during their visit, whether
the visitor's computer is enabled for Java or cookies,
browser language, applications and plug-ins, and
any search terms entered on its site.
Ordering
When you order from fryeboots.com, it collects
personally identifiable information from you. If
you order one of our products or services, fryeboots.com
will collect and maintain your name, e-mail address,
billing address, shipping address, telephone number,
product selections, credit/debit card or other
payment information, order number, referring URL,
IP address, page you bought from and a password.
It collects this, and other information, as disclosed
in this policy, in order to fill your order, to
communicate with you about your order and possibly
to send you promotional materials. Before confirming
your order, you will have the opportunity to review
the product order form and make changes and additions
to the information it contained and these changes
will be automatically kept for future use.
Online Surveys and Polling
In order to improve our services to you, we may
ask some of our customers to voluntarily complete
surveys. Individual survey answers are confidential,
although only non-personally identifiable information
is collected. If you do not wish to participate
in a survey, simply decline to participate when
asked.
Contests and Sweepstakes
If fryeboots.com should hold a contest or sweepstakes
and you opt to enter, it may ask you for contact
information such as your name, address and e-mail
address in order to administer the contest, to
send you promotional e-mails, notify winners and
make the winners' list publicly available pursuant
to certain states' laws. Your consent to such promotional
use and disclosure of this information is a condition
of your participation. As a condition of receiving
any prize, you will be required to submit an Affidavit
of Eligibility, for fryeboots.com to ensure that
you are eligible to receive the prize according
to the Contest Rules.
Newsletters & Promotional
E-mails
Periodically, we may offer free newsletters, and
promotional e-mails as a service to our customers.
These newsletters and e-mails will be sent to you
via e-mail and will contain information on how
to opt out of future newsletters and promotional
e-mails.
Contact Information
If you contact fryeboots.com
or our customer service representatives by telephone,
e-mail or letter, we may keep a record of your
correspondence or comments. If you report a problem
with our site, we may collect such information
in a file specific to you. If you contact us through
our feedback area or by calling one of our customer
service representatives, we may ask for your name,
e-mail address and order information in order to
send you a reply.
Cookies
We may use cookies in the operation of our site;
to find out what cookies are and how they are used,
see Section 7 below.
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Who is collecting your
information?
Only Jimlar maintains and may use your information.
It is not shared with any other third parties with
the exception of credit/debit card processing centers
and as for those parties, the only information shared
is that information which is necessary to process
your order.
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How can you update or
correct your personally identifiable information?
You have the ability to access
and edit the personal information that you have
provided to fryeboots.com.
During the online ordering process you can review,
change, or delete the information that you have
submitted. You may change any of your personal
information in
your account online at any time. We encourage you
to promptly update your information if it changes.
You may ask to have the information on your account
deleted or removed; however, because we keep track
of past purchases, you cannot delete information
associated with past purchases. Also, as a security
measure we "back up" the data stored
on our systems, and such prior information cannot
be
completely removed from our databases. As a result,
you should not expect that all of your personally
identifiable information will be completely removed
from our backed-up databases.
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What are your choices
regarding collection, use, and distribution of your
information?
We may from time to time
send you e-mail or other communications regarding
current
promotions, specials,
and new additions to the fryeboots.com site. You
may "opt-out," or unsubscribe from our
newsletters by following the unsubscribe instructions
in any e-mail you receive from us, or by sending
an e-mail to privacy@fryeboots.com.
After doing so, fryeboots.com users will not receive
future promotional
emails unless they open a new account, enter a contest,
or sign up to receive newsletters or emails. Please
allow up to 2 weeks to process your request.
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What
security precautions are in place to protect against
the loss, misuse, or alteration of your information?
When you access your
account information, the information is kept
on a secure server. All of the customer data
we collect is protected against unauthorized
access by physical security means.
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"Cookies"
Cookies:
When you use our site we may store cookies on your
computer in order to facilitate and customize your
use of our site. A cookie is a small data text file,
which a Web site stores on your computer's hard drive
(if your Web browser permits) that can later be retrieved
to identify you to fryeboots.com. Our cookies store
randomly assigned user identification numbers, the
country where you are located, and your first name
to welcome you back to our site. The cookies make
your use of the site easier, allow you to retrieve
an earlier shopping cart, make the site run more
smoothly and help us to maintain a secure site. You
will be unable to shop on our site without your browser
set to accept cookies.
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Contacting
fryeboots.com about privacy questions or concerns.
If you
have any questions about this Privacy Policy, the
practices of fryeboots.com, , or your dealings with
fryeboots.com, please contact fryeboots.com by sending
a letter to:
The Frye Company
160 Great Neck Road
Great Neck, NY 11021
Attn: Privacy Compliance Officer
You may also contact us by e-mail at privacy@jimlar.com
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Privacy
Policy changes
This Privacy Policy was last changed on August, 2003.
If fryeboots.com makes changes to any terms or conditions
of the Privacy Policy, the changes will be posted
in this document which is always located on this
web site. fryeboots.com may change, modify, add,
or remove portions of this policy at any time, and
any changes will become effective immediately upon
being posted unless stated otherwise. |
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Returns
Policies and Procedures
| 1. |
We want you to
be pleased with your Frye purchase. If the Frye
product you purchased directly from Frye is not
everything you expected, return it (see all sections
below pertaining to returns) within 30 days from
date of purchase (include a copy of your invoice/receipt)
and Frye will, at your option, REPLACE it (same
or like product) or issue you a REFUND. This
30 day return policy is for unworn product ONLY
and all returns are inspected upon receipt at the
returns facility. So, make sure to try your purchased
Frye product on a carpeted area so as to not damage
the sole. |
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We STRONGLY suggest that you:
a. Return
the package by a carrier (eg. UPS) that can track
your return.
b. Insure
the parcel for the full value (Frye is not
responsible for packages lost in transit
from you to us).
c. You
must pay all return freight charges
(see section 4 below for additional
information) |
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If Frye’s product suffers
from a manufacturer’s defect, return it (see
section 2 above) within ONE YEAR from date of purchase
(include a copy of your invoice/receipt) and Frye
will, at our option, REPLACE (same or like product),
REPAIR or issue you a REFUND. Frye covers all parts
of its product with the exception of any damage
due to accident, misuse or abuse. |
| 4. |
REFUNDS will include original
FREIGHT charges to you and UPS ground charges back
to us ONLY IF the return is due to a manufacturer’s
defect or due to a shipping error on our part. |
| 5. |
For refunds, we will credit your
account within 15 business days of receipt of your
packaged return according to the policies stated
above. |
| 6. |
Should a return be necessary,
please use the returns form and shipping label
included with your purchase. If you cannot locate
your returns form, follow the directions below
to download and print the PDF returns form. If
you cannot locate the shipping label, you may create
your own indicating the following address:
Retail Logistics,
LLC
25 Continental Drive
Wayne, NJ 07470 |
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If you make a return under Section
1 of this returns policy and want a replacement
pair, or if Frye, at its option, elects to replace
the returned product under Section 3 of this Returns
Policy, Frye MUST charge you for the replacement
pair at the time it ships. We will credit your
account within 15 business days of receipt of your
packaged return according to the policies stated
above. |
| 8. |
Frye Direct is not responsible
for any open balances, overdraft fees or service
charges resulting from the timing of charges or
credits to your account. |
NOTE:
These returns policies and procedures as well as the use of the "Frye Direct Returns Form" apply ONLY to consumers who purchased their Frye product from Frye Direct (either by internet or by phone).
If you purchased your Frye product from someone other than Frye Direct and you opt to use these procedures anyway, your return may be lost with no credit issued nor further action taken by Frye Direct.
Therefore, if you purchased your Frye product from someone other than Frye Direct, please contact your chosen place of purchase OR call Frye customer service at 1-800-826-3793 OR send an e-mail to customerservice@fryeboots.com detailing your issue or concern.
If you are a Frye Retailer, please contact your sales representative or your customer service representive at 1-800-826-3793.
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| Click
icon to download the "FRYE DIRECT RETURNS
FORM" and follow the step-by-step instructions. |
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Click
icon to download Adobe Acrobat Reader. |
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Sales
Tax Policies
According to current laws,
The Frye Company must collect, report and pay sales
tax in the following states AL, AZ, CA, FL, GA,
IA, IL, MD, MO, NY, NC, TX and VA on all sales.
Sales tax is calculated based on the ship to zip
code. If you are a wholesaler or a tax exempt organization,
please call 1-800-826-FRYE and ask to speak to a
customer service representative about setting up
an account to accommodate such sales. They will
record your details and have a sales representative
contact you. |
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Shipping
Policies
The Frye Company ships to the continental
US, Hawaii, Alaska and Puerto Rico using UPS. Services
offered are
UPS ground, UPS Blue and UPS Red – standard air.
All shipping and handling charges are the responsibility
of the customer.
| 2A |
Shipping costs for
orders with fryeboots.com depend upon the method
you choose.
If you order multiple items which due to stock
conditions cannot be shipped together, you will
be notified by e-mail or by phone and asked how
you would like your order to be handled (e.g. ship
when all items are in stock or ship as the items
become available or ship items in stock and cancel
the balance).
If you choose to ship items as soon as they become
available, we'll charge you full per-shipment fees
for each shipment as well as a per-item fee for
each item.
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When you place an order with
fryeboots.com, we will offer shipping rates based
on the shipping options you choose. The Frye Company
requires 1-2 business days (generally Monday through
Friday excluding certain holidays) to process your
order before tendering it to UPS for shipment.
Therefore, something ordered by UPS Red – Standard
Air will not arrive the next day after your order
has been placed or confirmed. UPS Red – standard
air shipments will be delivered 2-3 business days
after your order has been placed and confirmed.
UPS retrieves shipments from our warehouse on business
days only. The Frye Company (fryeboots.com) is
not responsible for delays caused by UPS. |
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Credit/Debit
Card Policies
The Frye Company reserves the right to not ship to an
address or ship to name that is different from the credit/debit
card bill to name and address.
If you wish to ship your purchase to another name or
another address that is not the same as what is on your
credit/debit card billing statement, you must first register
that address with your credit card’s issuing bank.
In such an event that the ship to address is different
than the bill to address, we will check with your credit/debit
card company to validate it. If your credit/debit card
company cannot validate the ship to address, we reserve
the right to not process your order. This is for your
protection as well as that of The Frye Company. |
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Online
Technical Support
If you are experiencing technical difficulties in browsing
the fryeboots.com website, or if you have problems completing
your online purchase please e-mail as at support@fryeboots.com and someone from our technical support staff will contact
you as soon as possible.
In order to provide better customer service we advice
that when you e-mail our technical staff to be as detailed
as possible as to the difficulties you are having and
to provide us with information regarding your computer,
operating system, browser and internet service provider. |
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Design & Development
of the Frye Boots website
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